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Frequently Asked Questions
Find answers to common questions about GlobexSky.
General
GlobexSky is a global B2B marketplace connecting buyers with verified suppliers worldwide. We facilitate international trade by providing sourcing tools, secure payments, and logistics support.
Click the "Sign Up" button on the top right corner. Fill in your business details, verify your email address, and complete your company profile to start trading.
Basic buyer accounts are free. Supplier accounts have various subscription tiers depending on the features and visibility required. Contact our sales team for enterprise pricing.
You can reach us through the Support Center by creating a ticket, emailing support@globexsky.com, or using our live chat during business hours (Mon-Fri, 9AM-6PM EST).
Orders
Browse products, add items to your cart, and proceed to checkout. You can negotiate terms directly with suppliers before confirming your order.
Orders can be modified before the supplier confirms them. Once confirmed, contact the supplier directly or create a support ticket for assistance.
Minimum order quantities vary by product and supplier. Each product listing displays the MOQ set by the supplier. You can negotiate MOQs through our messaging system.
Go to your Orders page to see all active orders. Each order has a tracking section with real-time status updates and shipping information once dispatched.
Shipping
We support air freight, sea freight, rail, and express courier services. Shipping options and costs depend on the origin, destination, and shipment size.
Delivery times vary: express courier (3-7 days), air freight (5-10 days), rail (15-25 days), and sea freight (20-45 days). Times depend on origin and destination.
We provide customs documentation support and can connect you with licensed customs brokers. Import duties and taxes are the responsibility of the buyer.
Payments
We accept credit cards (Visa, Mastercard, Amex), bank transfers, PayPal, and trade assurance escrow. Large orders may qualify for letter of credit (L/C) terms.
All transactions are protected by 256-bit SSL encryption. Our Trade Assurance program holds funds in escrow until you confirm receipt of goods meeting your specifications.
We support USD, EUR, GBP, CNY, and JPY. Currency conversion is handled automatically at competitive exchange rates.
Returns
Return policies vary by supplier. Generally, defective or misrepresented goods can be returned within 30 days. Check each supplier's specific return policy before ordering.
Go to your order details, click "Request Return," and provide the reason with supporting photos. The supplier has 5 business days to respond to your request.
Once a return is approved, refunds are processed within 5-10 business days. The refund goes back to the original payment method. Trade Assurance claims may take up to 15 days.
Account
Click "Forgot Password" on the login page. Enter your email and follow the instructions in the reset email. For security, password reset links expire after 1 hour.
Go to Account Settings and submit your business license, tax registration, and company registration documents. Verification typically takes 2-3 business days.
Yes, our Teams feature allows you to invite team members with different roles and permissions. Go to the Teams section to manage your team.